Customer Testimonials
Leo was very professional in helping me with a dead battery in unfamiliar Subaru dealership. He kept me informed at all times. He was always professional in his approach and I was a well satisfied customer because of him. Thanks Leo!
Quote to replace new head unit at Burnsville Subaru $3,925. Quote to replace new head unit at Bloomington Subaru $2,722. Thank you for not trying to rip me off.
Austin was friendly and knowledgeable. He was able to answer all my questions.
great service
The service team informed me that my battery was failing their test and should be replaced right away. The battery was 6 months old and had been installed by a shop in SW Mpls. I took it back to that shop where it was tested again and found to be in perfect condition. I called Luther to complain and was told that their tests don't really work on non-Subaru batteries. In other words, they would have been more than happy to replace my perfect good battery for $320 simply because they don't know how to test non-Subaru batteries. This is ... Read More DealerRater - May 12, 2025
I had a good experience purchasing a new vehicle from Bloomington Subaru. They didn't have the exact car I wanted but traded with another dealer to get it for me. They contacted me after the sale to make sure I was happy and didn't have any issues or questions.
Great experience buying a car here. Salesman was educated and helpful. Service has also been fast and priced fairly.
I worked with Jordan Theurer in buying a slightly used car. Nice guy. No pressure sales. Good comunications.
Nick was amazing! Made the entire process so easy! With 3 kids in tow he made it effortless, fast, and enjoyable for all of us!!!
Aiden was great! He was friendly, attentive and made sure I had all the information I needed. Great communication!
Joe Weil was great to work with when we bought our 2025 Crosstrek. He made the initial contact promptly, learned what we were looking for, and arranged for me to see and buy the car shortly after that. He answered all questions thoroughly, including lots I didn’t know I had! He gave me a very complete demo of the car’s features and walked me through the new safety and infotainment systems. All in all, a great buying experience!
The price of the car I purchased was fixed at a more than fare price. So, there was no painful haggling to be done. He took me on a 20 minute test drive, which I thought was generous. Then, once i decided to purchase, he had me out of there quickly. 5 out of 5 stars. Highly recommend.
I had a fantastic experience buying my car here!The sales man and the team was incredibly helpful and knowledgeable, making the entire process smooth and stress-free. I highly recommend this dealership!
I had an amazing experts Subaru of Bloomington!
This review is for everyone, BUT ESPECIALLY THE LADIES.
I just made my first big girl purchase yesterday: I bought a nearly new car (less than 5,100 miles) UNDER MY BUDGET!
More importantly, it was done with ease and with complete confidence and trust in the sales person I went to, the professional and lovely Leila at Subaru of Bloomington (Bloomington Auto Mall) - pictured to my left!
Prior to visiting Leila, I went to several dealerships where I was greeted by pushy salesMEN that thought they knew what was best for me, ... Read More Google - May 1, 2025
Mike Zickermann was wonderful to work with in purchasing my new Subaru. He was professional, knowledgeable, helpful, honest, efficient, and made the entire buying process very easy. I would definitely buy another car from Mike!
My experience with Nick was great. He was able to find me exactly what I was looking for in a very timely manner. He was very good with communication and listening as well.
Nick Strusz was my sales agent. He’s personable, funny and kind. He wanted to make sure I got the car that was just right for me. He made the process so easy.
Leo Alas did a great job taking care of our car.
Michael Dao listens to a client and gives good advice. Service done on time and everything done as it should be.
Great experience
What an incredible experience from start to finish. I was in desperate need of a car and was working with a tough budget and tougher timeline. First worked with Jerry who is a rockstar. Witty, patient, and actually cares about you and your needs. Tested out 3 different models of Subarus and needed some time to think it over - but never felt pressured (which is an instant turnoff in any place I'm in.) The next day he sent me a car that had just come in and I loved it so much I put a deposit down same day. ... Read More Google - Apr 22, 2025
Brian was the best. Informative, respectful and patient. He communicates clearly and does not ever “talk too much.” I have already recommended him to two people.
Easy to work with. Friendly and knowledgeable.
I couldn't have asked for better service! Everyone was so welcoming and helpful! Very grateful and relieved to have chosen Subaru for my next car journey!
Brian is fantastic. He was one of three at the desk when I randomly walked in that day, and little did I know how fortunate I was. He was curious about my interest, decision factors, and options/features that would be important to my family. He clearly explained features of Subarus (our first) both inside the car and under the hood. Brian is a happy, enjoyable guy to be with and would be fun to road trip with longer than a brief test drive. The entire process was low-key, speedy, and (dare I say) fun. I wish I bought a ... Read More Google - Apr 9, 2025
They have a Express Service which I had used in the past which was good but not great due to the time. I went in for a Express oil change on the 25 and was told it could be 2 and a half hours. I left immediately. Exceptionally poor management for not managing wait times. I have a new dealer that provided a very good “Express” service. My new goto.
I would definitely recommend Devon to my friends and family, as he is an excellent Express Service Advisor. He is kind, respectful, and dedicated to helping make sure that your vehicle service experience at Luther Bloomington Subaru is as exceptional as possible. I am very grateful for the excellent service I have received from Devon over the years! ~ Thank you Devon!
I was given a great price and the purchase went really quick.
We are so happy with our new Crosstrek! The service and assistance we received at Bloomington Subaru was excellent. Drea Luckett was professional and knowledgeable and helped with every step of our purchase. Bloomington Subaru is a great place to find your next car.
Brendan blew my expectations of Car Sales out of the water. He was very patient and kind, and willing to price match. It did not feel like I was negotiating with a car salesman but rather with a buddy that was also looking to help me land a good deal on a car. Never once did I feel rushed during this process, nor did I feel pressured into making a decision. A month later and I am still very pleased with my purchase. I am very happy with Brendan and the Luther team, and I highly recommend using them in ... Read More DealerRater - Apr 5, 2025
Best experience at any dealership I’ve ever had.
I first met Tom Baddeley when he was in service Express line advisor. He is very nice, patient and always very helpful. When he moved to sales, and it happened that I needed to buy a new car, I knew I wanted to work with him to help me do this! It was a very good experience! Thank you Tom and good luck!
I bought a 2025 Outback from Joe Weil of Bloomington Subaru at the end of January. My buying experience was excellent throughout. Joe has been satisfying customers for 17 years and it shows.
Jordan was fantastic from start to finish. Quick painless process.
Allison is what I would call the perfect salesperson. We had been in contact for several months when I was thinking of buying a car. She would contact me every couple of months to see where I was at. No pressure at all! When I finally found cars I was interested in I contacted her and ended up buying a car from her. Definitely call Allison when you are interested in buying your next car. You won’t be disappointed!
Brendan blew my expectations of Car Sales out of the water. He was very patient and kind, and willing to price match. It did not feel like I was negotiating with a car salesman but rather with a buddy that was also looking to help me land a good deal on a car. Never once did I feel rushed during this process, nor did I feel pressured into making a decision. A month later and I am still very pleased with my purchase. I am very happy with Brendan and the Luther team, and I highly recommend using them in ... Read More Google - Apr 1, 2025
Ask for Jordan! He cares! Thorough but efficient. Appreciated his attention to detail!
This is the easiest car buying experience I have ever had. I worked with Tom Baddeley in sales who was very easy to work with. The dealership had an advertised discount deal online, which was honored at the dealership with no extra up charges, fees, or negotiating. My wife and I were free to test drive different models of vehicle to find the one we liked. The finance office was equally easy and pleasant to do business with. We were informed of different maintenance packages and warranties, but once we said we were not interested the staff happily moved on ... Read More Google - Mar 30, 2025
Nick and Drea were really responsive with communication and worked with me to narrow down several vehicles to one. The facility and lounge are great. The dealer was able to work with my bank being closed on a Saturday. Make sure the vehicle you are interested in is ready and on the lot before arriving.
IF I COULD GIVE ZERO STARS I WOULD.
My Dad came here on the 26th to check out a car. The car was meant for my mom and he came with a friend to check it out first. He also put down a deposit to hold the car. Today, the 28th, I came with my parents. My mom took a look at the car and we knew it was rusting around various places. The sales person we were supposed to talk to was Jared Oxborough. We were told he would be waiting for us but didn't meet him until 30 ... Read More DealerRater - Mar 29, 2025
Nick was very helpful and resourceful during the whole process. He patiently walked me through everything as I am a first time buyer. He even put a bow on the car for me. Very efficient and respectful. I will definitely come back to him for my future car needs.
2 and a half hours for Express Service. Waste of my time and I will NEVER bring my vehicle to a Luther dealership again, I actually called and asked but was told "No, you don't need an appointment" When you use the word "express" you would think they looked it up or had some idea as to it's meaning. Not a hint of intelligence here.
My car broke down between Chicago and St. Louis on a Sunday and even though this dealership was busy, they had me back on the road by Monday evening! They listened to my concerns and gave me quick and effective service. They were also very good at communication and giving me lots of updates on the repairs on my car!
He was very helpful. He was very knowledgeable very respectful, very considerate. I felt like I was part Have a family not just another customer. He can’t help me several times to see if my vehicle was good and if I had any wants or needs that Bloomington Subaru could take care of for me . It was very refreshing. I feel comfortable calling Dana Halgerson up with any issues with my vehicle because I know he will work with me to take care of it.
Was a hassle free transaction, Brendan was very knowledgeable and very courteous
Great experience with buying my first Subaru! Salesman, Brian, was very understanding and knowledgeable and worked with me to get a fantastic car and deal. 10/10 would recommend working with him. Easy process and comfortable place!
I recently brought my Outback in for service - Shawn is a great explainer - breaks down technical info into bite-size steps to ensure I understand the connection between a mechanical issue, its root cause, and recommended repairs. Also, he's patient answering questions and quite knowledgeable! I highly recommend him.
Bought a used 2020 outback from them. Nyima helped us, seemed inexperienced but willing to help. Rust was our finance guy, he was very arrogant and condescending. He kept pushing for us to buy the warranty even though we said no. He lowered the price for us (which I’m sure is a tactic he uses on everyone) and we still said no and then laughed at us saying “Don’t come crawling back when you change your mind.” Word for word. Absolutely inappropriate and unprofessional.
The service side is absolutely amazing and I’d love to make a separate rating ... Read More Google - Mar 12, 2025
Tom was easy to work with. He has product knowledge along with , a clear love of the brand . He promptly responded to any questions via text or email.
Brett Skalisky at Bloomington Subaru was knowledgeable and easy to work with. Followed through on all my questions. Made it easy to buy my car.
Nick did an absolutely super job in assisting us with buying our Impreza Wagon! He is very cordial and enthusiastic. He expertly informed us on every aspect of the car and the purchasing process. He agreed to an extremely fair price and the entire process was smooth and easy. Nick is a superb professional and we highly recommend him if you are in the market for a Subaru!
He was honest, not pushy, and knowledgeable.
Mike was a super big help.
Shawn was amazing and answered all my questions! Service was great!
Joe was outstanding, very professional and polite. Buying experience was above and beyond all expectations I had.
Great experience! Joe Weil is fabulous … friendly, helpful, thorough, timely follow up, etc. He knows the company & products well, & is a great representative and advocate of/for Subaru.
Rick is the best, he work with professional.
Luther of Bloomington is a great place to buy a car. The sales staff is fantastic. I felt I could really Trust my purchase of a used Subaru. Luther has additional warranties that none of the other auto dealerships offered.
I continue to have great experiences servicing my vehicle here, and today was no different. Anthony J was my service advisor and he was *exceptional* - thank you for being so responsive and helpful!
I have never had a bad experience with the team here at Bloomington Subaru. I’ve been coming to this service center for my 2015 Subaru Forester for 5 years now and every time I am happy with their service. Aiden and Michael are so fantastic! They answered all my questions throughout the repair process and were more than willing to work with my busy schedule. I can’t recommend them enough! Thanks again to this amazing team! Your hard work is much appreciated.
Adian Pixley has the customer always and invites ways he can serve one better “ AIDAN IS ALWAYS ON TOP OF THE SERVICE NEEDS AND VERY PERSONAL IN HIS APPROACH LEAVING NOTHING ONCOVERED click or tap
Chris Thom did a fantastic job on a wet cold day in January. He was upbeat and friendly, listened to what I wanted in a car and found exactly what I was looking for. Very low pressure, knowledgeable and helpful!
The work was done timely, and the 27-point inspection was thorough, which is very rare. I would highly recommend.
The process was efficient and Jared addressed all my questions effectively. He went above and beyond to insure I was happy with my purchase.
Alex (and Subaru personnel in general at this location) is polite, professional, punctual and succinct. I ask odd questions. He gives great answers. All in all, a groovy guy.
Brendan went out of his way to accommodate our schedule and ensure that we had all of the information we needed to make an informed purchase. Everyone we met with provided excellent customer service and I will now be taking my Subaru there for service instead of the place I previously used. There was nothing wrong with the service I received at the previous dealer, they just didn’t go above and beyond the way Bloomington Subaru has. Thank you to Brendan and his colleagues for treating us so well!!
Brought my car in for brake fluid change. Had a 20% discount from dealership coupon and everything went great. Definitely will be back for another service. Ok
Sabias was outstanding to work with. He followed up quickly with us throughout the whole process. He was extremely professional and honest. Definitely recommend him if you’re looking at vehicles!!
My Sales person, Tom Baddeley, was professional and friendly. He was very patient with my many questions and multiple requests for test drives. I appreciated the straightforward negotiating process.
Brian was great to work with during my purchase. He was very helpful and I would recommend him to anyone else.
Always nice people that keep you updated on what's going on with your vehicle. Bought my last 2 cars from them. Maintenance coupons are great and I know they'll do it right.
Wonderful experience! Started off on the wrong foot but the management team made it right. Brett was awesome. It was so easy to lease a new Subaru here! Highly recommend Brett, easy going no pressure experience.
Jordan Theurer worked very patiently with me in my decision to buy a new car. He was empathetic, a very good listener, and informative without being the stereotype of an overly aggressive car salesman. He helped ease the anxiety I had.
always great service, friendly staff, very nice waiting area - usually I would sort of dread having to take my car in for service appointments, but here it is actually enjoyable!
Leo Alas was my Service Representative. Outstanding throughout the servicing of my vehicle! Dealership was very friendly from start to finish. I was delayed from my service appointment start due to weather and was received with smiles. They had my loaner vehicle already warmed up and free of all snow and ice. Also had my vehicle exterior cleaned when I came to pick it up. Service rep kept me informed throughout the day with progress and recommendations. This is my preferred service department going forward. Highly recommend them!!
Jordan is a true professional. Buying a new car is typically a stressful experience but, Jordan made it stress free and fun. When you visit the dealership, ask for him!
Had a sudden and difficult mechanical issue with my 2016 Forester. Had to have it towed in. Thanks to Aiden’s diligence, all is now resolved. At my age of 84, I was most appreciative for his professionalism, kindness and good service! I will certainly continue to use Luthers of Bloomington for all of my Subaru needs. Kudos to Aiden and all of this Subaru dealer’s professional mechanics!
Helpful, attentive, and seems to have a clear passion for what he does. We appreciate him assisting us finding the right vehicle that fits our needs. Would definitely recommend him to friends and family.
Shawn Cain is the man. A consummate professional who routinely does the right thing, puts customers first, and prioritizes service over everything
(Translated by Google) From the moment you arrive at the store, customer service is very good. (Original) Desde que llegas ala tienda es un trato al cliente muy bueno
Don't go here unless your Made of money and your credit is almost perfect It's not for the poor class. And for rich people. But the people working there was nice.
My sales rep, Rick Cuneo, was helpful, professional, and informative. He communicated with me, but was not high pressure.
Great professional service. 10 Stars!!!!
Michael went beyond the service need to explain some of the control panel to us which had been confusing to us. Thank you.
I purchased a certified pre-owned Outback at Bloomington Subaru and was very happy with the entire process. I like the way they do their certified pre-owned pricing, and after research found the price to be fair and accurate. I worked with Rick Cuneo, who was excellent. He was very knowledgeable and patient with my many questions, and (even better) answered questions that I didn't even know to ask. Bloomington Subaru and Rick are both highly recommended!
Great! Couldn't be better!