Customer Testimonials
Very friendly. Relaxed approach. Very good at going over the vehicle technology
Purchasing my 2022 Crosstrek was a positive experience. The salesman Rick Cueno was helpful and friendly.
Michael kept me up to date all day. He explained things very well and made me feel comfortable about my decisions. Best service in town!
Dana from Luther Bloomington Subaru along with the support staff were wonderful in helping my spouse and in getting our new vehicle. I am typically not a fan of the car buying process. But I will say that Dana and the team at Luther Subaru, were attentive, helpful and informative and never dismissive or pushy.
Scott gave me options of tires to purchase and helped me figure out what was the best tire for my car. Very friendly
I have purchased a lot of cars but this was the best experience I ever had buying one, thanks to Nick Kreuer! I walked in expecting the dealership not to budge or help me get a deal and it was quite the opposite. He found me the car I wanted at a price I couldn’t believe and had me out the door with it in like two hours like I requested! I definiey will be coming back here again and I have been telling everyone how great the service was. Thank you!!!
Harry listened, was informative and helpful. He's also very nice and fun to work with! I highly recommend him. Thanks again!
Scott Nemits has clearly been with Subaru for a long time and knows what he is doing. He has great customer service. He is the best service rep at this location.
Bill Olson made everything a smooth and easy process! 100% would recommend 👌
Shawn C was the best! Professional and efficient. Excellent service and quick turn around - even without an appointment.
I highly recommend Anatoliy Kamenov for your next vehicle purchase at Bloomington Subaru and Acura. He is very professional and pleasant to work with, very knowledgeable and informative.
Our sales guy Jordan was terrific - very thoughtful and thorough. The dealership and Jordan were quick and efficient with the entire process.
Kudos to Adam Reden of Bloomington Subaru, and of course to Bloomington Subaru for their customer oriented service. Keep hiring people like Adam who live up to the high standards of service. I’ve bought 3 Subaru Outbacks during the past 15 years and the only service department I’ve had take care of my “barus” has been Luther Bloomington Subaru.
Had 2021 Outback routine oil change completed. However the promised carwash was not done - the reason was not complete and only indicated some side mirror issue. That issue was not noted in the inspection report. Great facility and impressive service center with friendly staff. Just felt like they didn't have time. They were very busy.
Amazing service by the entire team and I have to give a round of applause to the sales team especially Nick and Brian. Nick picked me up with the same car I bought so I was able to test drive it. And Brian sealing the deal when I arrived to the dealership and answering all my questions that I had. Highly recommended dealership that welcomed me with smiles!
Shawn (and team) consistently provide great customer service!
I brought my Crosstrek in for her 24k service and Shawn was super helpful, kept me updated on the progress, and just an overall great experience. Thanks Shawn!
Bought my 3rd Subaru here. No pressure, very nice salesperson, so easy to work with.
Michael Dao provides wonderful customer service. He explains things clearly and offers options. One of our two Foresters has been around for 13 years and we give Michael a lot of credit for that.
Mitch, Luther Bloomington Subaru, was great from the start! He was professional, knowledgeable, and attentive. He kept me informed throughout the day on the status of my car/warranty work. He explained, in detail, the work they needed to do. I really appreciate that he never left me hanging, was kind, and on point!
Great service and value. Brendan K was great!
My buying experience in 2013 was smooth and simple. I brought the same car back for an unusual issue in 2024. While there was a small issue with the cost of the work, they made it right. The best part is that unlike other dealerships, they didn't tack on a $150 diagnostic fee on top of the cost of repair.
Aidan was very friendly, attentive and professional. He was great communicating with me everything that was done to my car. My husband and I will always ask for Aidan to help us with our service needs.
Easy experience to actually enjoy from sales to financing…good people. Good selection of products. Excellent service department. Live my new vehicle.
Dmitri was very helpful in getting me into a car even with my less-than-ideal circumstances. Very easy to work with and great customer service overall!
Working with Henry was such an integral part for me in finding the right vehicle with a back injury. He genuinely knows his cars and was able to help point me in the right direction as to which one would be the best fit for my case. I felt really comfortable working with Henry and am extremely grateful for his help!
Great experience. Drea was very helpful. No pressure, no hassle. Answered all my questions. It was a pleasant experience! Thanks Drea!
Mitch was great to deal with! Very communicative and understanding. The service was performed quickly and I received notifications as the work was being done. The video inspection/estimate was a nice touch. 10/10 would recommend Mitch!
I had the pleasure of working with Dmitry Brush when I bought my used Suburu. He was kind, knowledgeable, and great to work with! It took about a week for me to seal the deal, but he was so patient. I would recommend him to everyone! Great guy! Give him a raise!!!! Also, I'm loving the car. It runs like a dream. Recently, a good friend of mine was t-boned in her Suburu, all airbags were triggered, and she walked away with no injuries! I definitely made the right choice.
Austin was great to work with. Gave us all the information we needed but not overwhelming. Worked with us to get the car we wanted at a reasonable price.
Super thorough check up even though I was only there for re-key!
Shaw Cain, great service, care, making sure i got all my car needed in the best time possible!!
I recently visited the Subaru Express Service Center for a battery test and replacement, and Devon made the entire experience much better than expected. He was incredibly friendly and communicative throughout the process, keeping me updated and making sure I understood everything. I really appreciated his kindness, especially during what could have been a frustrating situation. Thank you, Devon, for your excellent service!
Aidan was courteous and professional, and he did a great job of explaining what was being done on my car. I look forward to working with him again.
Bill was great. He was able to take our parameters for a used car and find us a winner. He was not pushy and guided me through the whole process painlessly.
Alex Anderson has provided the best service experience that I have ever had servicing my auto. He was very courteous and thoughtful. I highly recommend him.
Adam R. at Bloomington Subaru is a great knowledgeable service advisor. I highly recommend Adam for a great experience!
Had service done. Thorough and quick job. Friendly and informative explanation.
Scott Nemitz is always professional and polite, I will continue to use him in the future.
Michelle was very helpful and did all thework for me after I had chosen my car. After purchasing six vehicles from Bloomington Subaru I expected more with pricing and overall more quick service when picking up my car. At this point wondering if I will use this dealership again.
Tom was great to deal with and no pressure at all to buy! We are happy with our new car!
Did not exercise aggressive or pushy attitude. Allowed me to test drive without verbal interruption as I dealt with at other dealership test drives. Very comfortable overall experience. Best sales rep I have ever dealt with across any buying experiences.
Leo is FANTASTIC!!! Extremely professional, Knowledgeable, and very customer orientated. Vehicle was completed on time. Price was correct. Leo kept me updated on my vehicles status and needed due services. Estimate of service needs and cost was right on the mark.
I was recommended to Bloomington Subaru by a friend, and I would pay it forward! Harry helped me find my perfect vehicle - driving my Outback home felt like I’d been driving her for years. My experience was top notch: so friendly, so helpful, and so efficient, even though we were being picky. We had reason to be: we were looking for a long term vehicle, and we are certain to have Penny for years and years to come, she is such a great fit. Thank you to Harry and the Bloomington Subaru Team!
I had such a great experience here. Roberto S was so helpful and communicated super well. The complimentary rental car was very helpful. would recommend!
Aiden demonstrated behavior that all service advisors should replicate. To the point, fabulous communication at the 2 dates he gave me for a part to arrive between the 7th & the 10th of September. He called me on the 7th as part had not arrived & called me on the 10th and said part had arrived He lobbied for my dealer warranty on the used car I bought to replace the center stack. I will be back for additional service on because of Aiden as the dealership is 30 miles from me. He created a rock solid dealer customer.
Shawn Cain is the best service advisor I have met at any dealership or repair shop! Super friendly, knowledgeable, and honest! He always recommends repairs that should be done but differentiates between 'should' and 'must'. He also always tries to get me in and out as efficiently as possible. I cannot recommend Shawn enough. He's amazing! Thank you for your great service, Shawn!
Great service by Shawn and the Bloomington Luther team!
Shawn was gracious and efficient. He listened carefully and was a great example of customer service perfection.
Leo was so helpful and patient! He is knowledgeable and answered all my questions fully. I know very little about cars, but Leo explained my car’s issues to me and my options. Leo is a good guy and I trust his recommendations!
I've been coming here for routine maintenance on my 2015 Subaru Crosstrek (170,000 miles) for years and am consistently pleased with the service. On my latest visit, John Larson was my service advisor and was very knowledgeable and provided great communication throughout process.
Mitch Rose at Bloomington Subaru was beyond efficient when we were in for service. Very knowledgeable and professional in his approach to get our car serviced.
The experience was great. Aidan went above and beyond to advocate for me as a loyal Subaru customer. I sincerely appreciate the time and attention he gave to my unique situation and I get the impression that he genuinely cares for the customers he serves. I’ll be reaching out personally to continue servicing my Outback with him. Thanks, Aidan!
Shawn Cain was very professional and courteous throughout our interactions. I felt he was a good listener and addressed any concerns that I had. I would welcome the chance to work with him again.
Hi Micheal, we had a lot of problems with our Subaru.it wouldn’t start . We brought it in over 6 times. Then We Give it to You, and You found it I am 87 and I thank you so much for finding it. My Daughter would ( out of her way) ALWAYS take me there THANK YOU MICHAEL DAO
I am ecstatic with my crosstrek. The auto braking that comes with cruise control is out of this world. I love it. Some tips for sales, ask how old the person is and the year of their current car. If both are old, then they have no idea concerning the new features in a modern car. The safety features are amazing but I hope I never need them. I had no idea a base model car had so many modern standard features until Brett mentioned them.
Al Halcomb was very helpful, personable and knowledgeable about the vehicle I was interested in. He was also honest about any of the little things that were wrong with the vehicle. Which I didn't mind. I really enjoyed Al and would and will refer him to all of my friends and family.
John and the whole service team was great. Highly recommended.
If you are looking for a new Subaru I completely recommend Harry Lackey. He went above and beyond helping me choose and purchase my new Crosstrek. He is very friendly, courteous and made the whole car buying process a breeze. Thanks Harry for all the help.
Harry wasn't pushy. He gave a nice Minneapolis vibe. He worked to help get us into the car we wanted and it makes me super happy! We will continue to be Bloomington Subaru folks.
I got Bloomington Subaru by transit and my scooter from the U of M, test-drived and decided to buy the car on 9/7. The process was far faster than expected thanks to Rick—very nice, responsive, professional, and efficient. Additionally, the website and the waiting area of Bloomington Subaru were well set up.
Worked with Robert Cox, he was very caring, and felt like such an honest interaction which I truly appreciated and put me at ease. Helped me get a good trade in value. I have a lot of vehicle anxiety and he helped me feel confident in my decision.
Absolutely great experience buying our Audi here. Anatoliy knew everything there was to know about the car. Service was impeccable and the facility was top-notch. Will be buying from there again!
Drea was attentive to our needs throughout the purchasing process.
Scott Nemitz is professional, thorough, and friendly. He crosses every “t” and dots every “i”, and does it all while making a person feel safe, heard and important.
Had the best car buying experience! Alex was a true professional. The communication and ease of the entire process was incredible! Highly recommend!
There’s a reason why Austin rhymes with awesome. Very nice, helpful, and good at working with noobs like me and my wife.
Sabina’s was one of the most personable, straight forward, no pressure guys out there. Great product, great experience, just what was needed. Recommend for sure
Very good experience! Jared was very kind, helpful, and personable. He answered all of my questions, even outside of his working hours, and gave reassurance to a first-time buyer. He was very patient, and treated me and my whole family with kindness as if he was a good friend of ours, even to share about his family! Great guy, very good choice to team up with if you're looking for a car.
Beautiful dealership. I wasn't ready to buy a vehicle quite yet, but the sales rep that assisted me knew every detail about the vehicle I test drove.
Henry was amazing. Personable and fun. This was hands down the best experience I’ve had with a salesman. I’ll be back soon!
Rick was very helpful in all of our needs! He made the buying process very smooth and didn't hesitate to make sure I was completely satisfied with my first car and everything that came with it!!
Staff listens and responds in friendly manner.
Excellent salesman in Julian, competent and not pushy. I was ready to purchase and he helped me find what I wanted.
I bought my first Subaru gently used from a non-Subaru dealership. There were a few minor things that needed to be addressed so I brought it to the Subaru dealership closest to my house. SkyLynn happened to be my service advisor for that first appointment and just crushed it from the start. Since my first experience I've had it back for maintenance a few additional times. Each time I simply text SkyLynn and she has responded very quickly, even a few times where she was not working, just to tell me she was away but would follow up when ...
Well organized, professional dealership. Tony the sales rep, and the business manager (sorry, forgot his name) didn’t waste my time with any of superfluous stuff. Very good experience.
Jordan was so kind, patient, and knowledgeable. The way he works with the full Luther team to make the buying experience feel so thoughtful, organized and smooth, made us really confident in our decision. Great guy, great local dealership. Left us thankful buyers!
Helpful and professional service, made us feel at ease during our new car buying process
I was buying a car for the first time and the sales person was personal, kind, understanding and took the time to explain things to me.
Buying a new car was a huge decision for me and Jordan was so patient and helpful throughout the whole process. He took the time to listen and calm any worries I had. This is my first Subaru and I love my 2024 Crosstrek!!
Overall, the dealership was outstanding, they made it quick and easy for me the service department was a little less then desirable.
I had an amazing car buying experience with my Sales Consultant Jordan Theurer. Bloomington Subaru is an awesome dealership. Everyone there was very attentive. I love my 2024 Subaru Crosstrek!
Jordan was so helpful with trading in my 2006 Subaru Outback for a 2021 Crosstrek. I had never been through the car buying process before, so it was very overwhelming for me, but he walked me through every step of the way which made things so much easier. I didn’t feel rushed into a decision which was something I was worried about.
It all worked out, Scott Putnam was great and was very good with follow up calls.
I was blown away by the service and professionalism of everyone who helped me on Friday, July 21 and Tuesday, July 25, 2023. However, I only have two names: Michael Dao & Aiden Pixley were absolutely 💯% GREAT but every single person I came in contact with was also very professional and courteous. Thank you for your wonderful dealership!
I had a lovely experience working with Henry to purchase a used car at Luther Bloomington Acura/Subaru. He treated me well, kept me updated through the process, and was an overall pleasure to work with! I’ve purchased eleven cars across four states over the last decade, and this was by far the best experience I’ve had.
Staff at Bloomington Subaru were friendly, kind, helpful and understood my needs! Thank you all for your help!
We bought a new 2023 Forester from Luther Bloomington Subaru. Jordan Theurer was great to deal with throughout the entire process; he was honest and straightforward, which made it the best car buying experience we have ever been involved with. We would highly recommend Jordan and his team at Bloomington Subaru to anyone looking for a great buying experience and fair price on a new car.
Bloomington Subaru treated us excellently. Jordan Theurer greated us at the door and asked us how he could help us. He answered every question we had and if he wasn't sure he found out the answer. We were not pressured at all. We must have received 5 phone calls from Jordan keeping in touch with us as to the status of our Forester. He also called us the minute he saw the vehicle was in as well as a follow up call. Jordan also showed and demonstrated to us the various safety features and even paired our phones. Jordan treated ...
Hi, Mr. Krogstad was very helpful with his product knowledge and keeping me up date on monthly basis until my Subaru Iegacy arived.
My salesman was very helpful in showing me what cars were available in my price range and how well they'd fit my needs.
Lilly Zettel and Kyle Nenovich were knowledgeable and helpful throughout the entire purchase process. I would highly recommend buying from them and the Bloomington Subaru location.
Friendly and helpful in answering all questions. No pressure to buy. Pleasant environment to buy.
I'm not going to fill this part in and requiring me to do so seems kind of rude.
Wonderful staff wonderful customer service wonderful all-around job of putting me in a great car. Made me feel like I was the only one there. Thank you.