Customer Testimonials

Evan was great. Very quick to help us out and had product knowledge for everything we asked.

Anthony is fantastic!

I’ve worked with Simon and his team a few times at this dealership. They’re thorough, reasonable and honest about the service my car needs. I would definitely recommend them to friends and family.

Purchased a new Subaru at Bloomington Subaru. The sales professional we worked with, Paul Brookens, was knowledgeable and accommodating from start to finish.

Purchasing a vehicle was a no pressure experience. I was even discouraged from purchasing the more expensive hybrid version of the car I looked at because of my driving history. It was smooth and painless.

Ilenna was fantastic and easy to work with!

Ellie is THE one to go to! She is the most amazing salesperson and makes you feel so comfortable like you’re talking with a friend.

I had a very pleasant experience here! All my questions were answered and everyone I spoke with was very knowledgable about the car I was interested in.

I had a lovely time getting my Subaru here with Jordan as my salesperson!! I’d like to thank him for making it a welcoming and fun experience from the very beginning! A very knowledgable, kind, and down-to-earth dude. It’s been a week with my car and I absolutely love it, thanks guys!

My review/rating is specifically for the excellent service provided by Michael and Andrew, and because of this experience I feel more confident and secure about continuing to bring my vehicle here for future service. Michael Dao, my service advisor, provided outstanding service during my visit. He took a great deal of time to clearly explain the findings on my vehicle before any work was done and made sure I understood everything before proceeding. He was patient, thorough, and never tried to upsell me. The information he shared came directly from technician Andrew Foss, who performed the work on my ... Read More

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Google - Oct 14, 2026

My review/rating is specifically for the excellent service provided by Michael and Andrew, and because of this experience I feel more confident and secure about continuing to bring my vehicle here for future service. Michael Dao, my service advisor, provided outstanding service during my visit. He took a great deal of time to clearly explain the findings on my vehicle before any work was done and made sure I understood everything before proceeding. He was patient, thorough, and never tried to upsell me. The information he shared came directly from technician Andrew Foss, who performed the work on my vehicle and did a great job. I especially appreciated that Andrew took a detailed video of the underside of my car, showing the parts that needed the attention and explaining the issues in a straightforward, respectful way.

I needed a new battery which wasn’t an appointment but an emergency and it got taken care of more quickly than I thought it could and I was glad

Great service. Very professional.

It was great. He was very helpful, easy to work with and flexible with an insurance coverage issue.

Anna is terrific. She is smart, knowledgeable, pleasant, helpful. The entire buying experience was much more enjoyable than expected

I love my car and the deal I negotiated with my salesperson. Unfortunately, my overall buying experience was disappointing. During the finance process, I felt the courtesy and professionalism changed after I declined the additional packages being offered. Then, after the sale, I experienced a similar lack of warmth and courtesy from my salesperson. It left me feeling like I was valued as a customer only until the deal was signed. I expected a much better customer experience throughout the entire process, including after the sale.

Worked with Chris Thom on leasing a car and I could not recommend him enough. Not pushy at all and highly recommends you make your own educated decision based on your needs, rather than buying a car from this dealership. Fast, efficient and all around great atmosphere

Very quick and comfortable transaction. Felt like it was a very transparent process, no hidden costs etc. Super friendly environment.

Excellent customer service and experience!

Thanks for everything you do 🙏🏾

My high star rating for this dealership goes outside of previous maintenance I have done. Adam from the parts department highlights the type of quality service Bloomington Subaru provides. Not only was Adam able to explore my issue over the phone but he was able to create insight to the options at hand and I left the conversation feeling confident and reassured. Thanks again Adam

My experience with Anna Johnson was excellent! She was very informative, respectful, helpful, and flexible while helping me through the process of leasing my Outback. Initially, I was uncertain if I wanted to lease or purchase. After deciding to lease I also switch to a different vehicle. Anna made me feel like I was her only client and I really believe she wanted me to have a the perfect fit. It is refreshing to work with a Sales Consultant who possess exemplary behavior ~ Anna Johnson went above and beyond! I love everything about my new Subaru Outback. I highly recommend ... Read More

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Google - Oct 7, 2026

My experience with Anna Johnson was excellent! She was very informative, respectful, helpful, and flexible while helping me through the process of leasing my Outback. Initially, I was uncertain if I wanted to lease or purchase. After deciding to lease I also switch to a different vehicle. Anna made me feel like I was her only client and I really believe she wanted me to have a the perfect fit. It is refreshing to work with a Sales Consultant who possess exemplary behavior ~ Anna Johnson went above and beyond! I love everything about my new Subaru Outback. I highly recommend Anna and the entire team at Luther Bloomington Subaru!! Cynthia Lorenzo

Always very pleasant staff and service completed correctly. I bypass other Subaru dealerships just to go to Bloomington Subaru

Friendly, Knowledgeable people at Luther Subaru. We lease so we have gotten to know them well. It feels like home. 😊🔆

“ I used the express service for an oil change and tire rotation. John got me in immediately and escorted me to the customer lounge and encouraged me to help myself to complimentary refreshments. As part of the service my air filter was inspected and John reached out to me that replacement was needed and he located a coupon to save me money. John’s professionalism exceeded my expectations and I wouldn’t hesitate to have the dealership service department take care of my Forester

Tom is amazing, and I am very happy I purchased my 2026 Subaru Crosstrek through him at Luther Bloomington Subaru! Buying a new vehicle is a significant decision, and having a positive experience with the person helping you makes all the difference. Tom earned my 10 out of 10 rating. What I appreciate most is coming away feeling good about both my new vehicle and the person I chose to work with. I would gladly recommend Tom to friends, family, and anyone considering a Subaru. Thank you, Tom, for making this such a positive experience. I truly appreciate you and wish you continued ... Read More

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Google - Oct 5, 2026

Tom is amazing, and I am very happy I purchased my 2026 Subaru Crosstrek through him at Luther Bloomington Subaru! Buying a new vehicle is a significant decision, and having a positive experience with the person helping you makes all the difference. Tom earned my 10 out of 10 rating. What I appreciate most is coming away feeling good about both my new vehicle and the person I chose to work with. I would gladly recommend Tom to friends, family, and anyone considering a Subaru. Thank you, Tom, for making this such a positive experience. I truly appreciate you and wish you continued success!

Anthony was amazing he was quick to respond, very knowledgeable, and most of all had great customer service skills. Additionally, my inspection video was very thorough and I feel like when I’m ready to work on the rest of my vehicles maintenance I will be back asking for Anthony and my same mechanic.

We had an excellent experience working with Nick Kreuer! He's very knowledgeable, friendly, and professional. We would definitely recommend him to our family and friends

I stopped by yesterday (10/03/26) to do some research for a future car purchase. I met Evan Hoy and was upfront that I was researching and wasn’t planning to buy anything that day. Evan was incredibly patient with me as I asked questions, compared options, and test-drove a couple of vehicles. I never felt pressured or rushed, and I definitely didn’t feel like I was being circled by a pack of vultures. 😂 After my visit, I’m pretty confident that I’ll be back later this year for an Outback Touring—and when I’m ready, I’ll be ... Read More

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Google - Oct 4, 2026

I stopped by yesterday (10/03/26) to do some research for a future car purchase. I met Evan Hoy and was upfront that I was researching and wasn’t planning to buy anything that day. Evan was incredibly patient with me as I asked questions, compared options, and test-drove a couple of vehicles. I never felt pressured or rushed, and I definitely didn’t feel like I was being circled by a pack of vultures. 😂 After my visit, I’m pretty confident that I’ll be back later this year for an Outback Touring—and when I’m ready, I’ll be asking for Evan. The store was clean, everyone was kind, and the whole experience was genuinely pleasant. Evan, thank you so much for your patience, your knowledge, and for answering all my questions. I appreciate it! I’ll be back! 🚙

Anna helped us purchase our used Solterra, showing us several examples that were okay but not quite what we wanted. Ultimately, we bought one that was newly brought in but in the shop for recalls so it wasn’t ready to drive home. She drove it to us on the other side of the metro the next day. It arrived without a charger or floor mats, so she brought those to us a couple days later. Anna went out of her way to make sure we were satisfied and we highly recommend working with her.

Great customer service. Quick in and out. Great dealership

Always helpful, friendly, and welcoming to my dog. have no photos.

Excellent experience. The service person was very helpful and pleasant to work with. I appreciate they gave me a loaner car and kept me informed of the progress. I use Luther because I appreciate that they make suggestions of services to do but don’t make you feel like they shouldn’t let you out of the door if you choose not to do it. I quit using a large competitor of theirs for that very reason.

Hello, I am very satisfied with your service and attention was great, thank you for helping me, and without hesitation I recommend you to visit the Dealer Luther Bloomington Subaru and that José Corbera attends you very kindly

I was asked to give a Google review for Henry Finch. Henry was polite, friendly, and knowledgeable. He went with us on a test drive of my used vehicle. I would recommend him if you are in the market for a vehicle.

John, the Service Manager, is a hothead and very unpleasant. It helps me understand why his advisors act the way they do, in particular Anthony, and to a somewhat lesser extent Adam. What a miserable place.

Luther Bloomington Subaru turned the unpleasant task of dealing with car issues into a truly terrible experience. It wasn’t just that they were unhelpful - they really made us leave feeling awful & mistreated. Seeing other 1-star reviews on here doesn’t surprise me. We dealt with service and sales people - both departments were uniquely rude and disrespectful. While one sales person was nice & as helpful as he could be, the other two guys that we dealt with actively went out of their way to be mean & condescending. The employees at this Luther dealership were not ... Read More

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Google - Sep 24, 2026

Luther Bloomington Subaru turned the unpleasant task of dealing with car issues into a truly terrible experience. It wasn’t just that they were unhelpful - they really made us leave feeling awful & mistreated. Seeing other 1-star reviews on here doesn’t surprise me. We dealt with service and sales people - both departments were uniquely rude and disrespectful. While one sales person was nice & as helpful as he could be, the other two guys that we dealt with actively went out of their way to be mean & condescending. The employees at this Luther dealership were not only uninterested in finding solutions or providing customer service - the sentiment was ‘buying a car is a gamble, sorry you lost’. I don’t want to give this place any more of my time or energy so I’ll leave it at that. I do feel an obligation to warn others though - please don’t give them your business, they don’t deserve it.

Avoid this dealership if buying with the Costco auto buying program, especially if you work with Evan Hoy. He thinks that high pressure sales tactics and incompetence will help him make the sale. He would not provide the price sheet and told I have 24 hr to make a decision, which goes against the terms of service and lost him the sale. Do not wastw your time here.

ok... so the guy i worked with... great guy... the service i recieved from luther... garbage... went in for maintenance oil change, transmission and differentials, and sway bar links... got the car back... a new vibration that my car never had before... i bring it back in and mechanics said it needed tires balanced... so i did that... still the vibration exists... i honestly feel that yhey arent bothering to do actual diagnosis of issues anymore... i used to feel i could actually trust them to get the problem properly diagnosed and fixed accordingly... now it seems to be like ... Read More

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Google - Sep 14, 2026

ok... so the guy i worked with... great guy... the service i recieved from luther... garbage... went in for maintenance oil change, transmission and differentials, and sway bar links... got the car back... a new vibration that my car never had before... i bring it back in and mechanics said it needed tires balanced... so i did that... still the vibration exists... i honestly feel that yhey arent bothering to do actual diagnosis of issues anymore... i used to feel i could actually trust them to get the problem properly diagnosed and fixed accordingly... now it seems to be like most con job mechanics which is why bother finding the actual problem when we can nickle and dime a sucker for thousands of dollars without ever actually fixing the problem... probably going to bring my car to a place that doesnt do that... they actually find the problem and fix it... for alot less in labor than this dealership... if i could give zero stars i would... beyond disappointed with the work i paid for there update... so after some convincing the gm of the luther bloomington subaru convinced me to come back... they told me one of my calipers was seized which they would have known about if they bothered to do a proper test drive after fixing it the first time... it was evident the day i drove it off the lot... but since i was trying to leave for vacation and that was the only vehicle available i just went... so i bring it back they find the caliper issue and recommend turning rotors replacing brakes and caliper $1850... i just had brakes and rotors turned with previous visit and they wanted to charge me again for the service... they comped it... leaving me with $850 for the caliper... which i complained about that too since they let me drive off the lot with a dangerous vehicle... they comped that too... so all $1850 free... i get the car back and the brakes were spongey which tells me theres air in the lines... yet the technician tried to tell me thats normal along with the guy behind the desk... i was a mechanic for 20 years... i dont turn a wrench anymore. and to have some inexperienced young kid try to tell me that its supposed to be that way... i drove my car away and took it to a trustworthy mechanic that always tells it how it is... $83 to have all 4 corners bled... luther should be happy im not asking them to reimburse me i will never give my trust to this place again... to the point im starting to question some of the other work they have done as of recent and going to be having my mechanic look into a few things like is there actually oil dye in my car because o was told there was a sign of leaks... if there is no dye i will be contacting a lawyer and we will be breaking down the reality of what ive been charged avoid this place their mechanics are clueless and inexperienced

Would give less than 1 star if it was an option. Find somewhere else to buy/service your Subaru.

Knowledge of Subaru vehicles seems cursory at best. Came in to diagnose an issue with the “Eyesight Camera System”. Looked only at the cameras and not the system as a whole. Wanted me to spend over $2k on new cameras not to solve the problem, but as a “first step” towards trying to diagnose it. Having a customer throw thousands of dollars at a problem to diagnose it by process of elimination is utterly asinine! It’s also the strategy of an amateur, not a professional! Learned the nature of the problem in my own, which if the Subaru Service ... Read More

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Google - Aug 23, 2026

Knowledge of Subaru vehicles seems cursory at best. Came in to diagnose an issue with the “Eyesight Camera System”. Looked only at the cameras and not the system as a whole. Wanted me to spend over $2k on new cameras not to solve the problem, but as a “first step” towards trying to diagnose it. Having a customer throw thousands of dollars at a problem to diagnose it by process of elimination is utterly asinine! It’s also the strategy of an amateur, not a professional! Learned the nature of the problem in my own, which if the Subaru Service Dept was competent at all would have figured out and told me about (it turned out to be a break-in issue with some new parts that had been recently installed). If you are looking for knowledgeable professionals, you will NOT find them at Bloomington Luther Subaru! Also, as a bonus, the customer experience by itself was AWFUL! For starters, I dropped off my car at 8am, and was then kept waiting for nearly 40 minutes for my loaner car! Was late to work as a result! Never has that process taken more than 15 minutes at any other dealership! Next, despite dropping my car off at 8am, the techs didn’t get to my car until after 4pm! And that ONLY happened because I had called to abort the whole thing! They had no intention of even getting to my car to even look it over on the day I dropped it off! Only when the $200+ charge was in danger did they decide to work on my car (and then actually in defiance of my wishes at that time)! Then, after bumbling around for an hour or so before they closed, they called to tell me they’d be keeping my car until the next day. Finally, after bumbling around the next day and accomplishing nothing, they finally gave up and told me my car was ready for pickup (of course only after I shot down spending $2k I didn’t have to move them a single step towards figuring things out). As a finally insult, they told me they’d washed my car, only to pull it up and be like, “Oops, we forgot, would you like to wait, so we can wash it now?” I of course said, NO!”. Short of a massive, brilliantly lit Neon Sign saying “We couldn’t care less about you!” I don’t think Bloomington Luther Subaru could communicated their utter indifference for their customers (which is only matched by their incompetence)! Definitely do not recommend and definitely won’t be back! Edit: So I called Bloomington Subaru as requested and was unable to get ahold of Bryon Fagen. I did not leave a message, but decided to call back an hour and a half later to see if I could get ahold of him. It seems that my phone number has been blocked by the Dealership. I now can’t get through on either the number Mr. Fagen gave in his response to my review, nor can I get through with their publicly listed number. They clearly don’t want to talk this over with me. They just want to make me go away.

I recently purchased a used vehicle from this dealership, and although parts of my experience were satisfactory, I had a terrible experience with my salesperson, Al Halcomb. At one point during the process of purchasing my car, he told me to call Geico for insurance on the car I was buying, and while I was on the phone he pressured me into signing documents without fully explaining what they were. Also, during this phone call, he had my partner get up and sit at another table nearby. He said it was because other people were waiting and I was going ... Read More

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Google - Aug 5, 2026

I recently purchased a used vehicle from this dealership, and although parts of my experience were satisfactory, I had a terrible experience with my salesperson, Al Halcomb. At one point during the process of purchasing my car, he told me to call Geico for insurance on the car I was buying, and while I was on the phone he pressured me into signing documents without fully explaining what they were. Also, during this phone call, he had my partner get up and sit at another table nearby. He said it was because other people were waiting and I was going to talk to someone else soon, but I still sat at his desk for 5 more minutes while my partner was at this other table. I found this extremely disrespectful, and if he had other customers waiting, he could have tended to them while I was on the phone and came back and explained everything to my partner and me afterwords. Overall, I did not feel like he respected or valued me as a customer, and he made me feel uncomfortable throughout the process of purchasing my car. The only good experiences I had at this dealership were in the new car department, when I was test driving and considering buying a new vehicle. Sam and Luke were respectful and forthcoming, and they did not try to rush me through any part of the process. I wish I could have worked with one of them or with a saleswoman instead of Al, but it felt like I was stuck with Al because nobody wanted to step on his toes. I now understand that is how car sales work, but just because I work with a certain salesperson the first time I visit the dealership doesn’t mean I should feel like I have to sacrifice my own comfort for the sake of continuing to work with them.

My Forester (with only 11,000 miles) had a major oil leak. Fortunately it was under warranty. However, I waited 50 minutes for a loaner car before I had to call an Uber to get to work. No apologies given by the service team. My service appointment was at 9:45 and at 1:00 I received a text that there was no progress on my car. They finished the repairs at 5:00 and they literally threw me the keys to a car with a dirty interior. Later, they sent me an email accusing me of lying about my experience! This is a rude, arrogant, and inept service ... Read More

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Google - Jun 10, 2026

My Forester (with only 11,000 miles) had a major oil leak. Fortunately it was under warranty. However, I waited 50 minutes for a loaner car before I had to call an Uber to get to work. No apologies given by the service team. My service appointment was at 9:45 and at 1:00 I received a text that there was no progress on my car. They finished the repairs at 5:00 and they literally threw me the keys to a car with a dirty interior. Later, they sent me an email accusing me of lying about my experience! This is a rude, arrogant, and inept service facility. There are many better options. Avoid and go elsewhere!

Women, PLEASE don't give this place your business if you can avoid it. I want to preface everything by saying we had the most phenomenal sales person Sam Bissen working with us. He was down to earth, honest, and just a fun person to talk to! We were ready to move forward with a new car purchase from him. The issues began when a finance man came over. Immediately this man assumed my male partner was the person to talk to about finances despite me being the one buying the car. Not unusual unfortunately, but when I corrected him ... Read More

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Google - May 26, 2026

Women, PLEASE don't give this place your business if you can avoid it. I want to preface everything by saying we had the most phenomenal sales person Sam Bissen working with us. He was down to earth, honest, and just a fun person to talk to! We were ready to move forward with a new car purchase from him. The issues began when a finance man came over. Immediately this man assumed my male partner was the person to talk to about finances despite me being the one buying the car. Not unusual unfortunately, but when I corrected him that I was the one buying the car, his demeanor changed. He shook only my partner's hand, not mine. He kept telling me that I didn't know what I was talking about with my current car loan. I tried to explain to him, and even had the loan documents with me, but he kept arguing that I didn't understand car loans and then cut our conversation short, shook my partner's hand (and his hand only) and left. If someone from this dealership reads this, I want to be clear that Sam Bissen is a star staff member that deserved this sale. I feel horrible how the other man ruined it for him. If there is anything I can do for Sam to help him get the recognition he deserves, please let me know!

Nothing ever improves here. Have been going here for years simply because it's convenient, but each time I dread the day I have to go. Everyone is seemingly always stressed out dragging their feet on the fact that they even have to be there. They seriously make you feel like your a burden to them. They are flat in personality and they are pushy with sales and extremely rude! I also was waiting for a part to come in that was faulty they told me they would call and they never did! Horrible unfriendly customer service. Great lounge though!

Terrible experience! I had a scheduled appointment with Dylan Duffy at 10 am and when I showed up he was not ready for us. This was not a big deal but as time went on we kept getting told he was busy and would get to us soon… he ended up taking 2 people ahead of us and making us wait 2 HOURS past our appointment time to see him. Extremely unprofessional and he did not acknowledge this wait time to us, and was very short with us in the appointment. Disappointed with the service and communication at this location.

Mixed feelings about this experience. I can see both sides. It seems that a common issue with the Eyesight disabled with a check Engine and the RAB also disabled is because of the gas cap. I had checked a few times that the gas cap was on tight but it seems the seal on the cap had moved out of position, about a two minute issue to fix. It would have been helpful if when checking in the car for service because of that issue (Eyesight disabled with a check Engine and the RAB also disabled) that they just check ... Read More

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Google - Mar 8, 2026

Mixed feelings about this experience. I can see both sides. It seems that a common issue with the Eyesight disabled with a check Engine and the RAB also disabled is because of the gas cap. I had checked a few times that the gas cap was on tight but it seems the seal on the cap had moved out of position, about a two minute issue to fix. It would have been helpful if when checking in the car for service because of that issue (Eyesight disabled with a check Engine and the RAB also disabled) that they just check the gas cap at that time rather than wait for a service tech to diagnose it. A part was not even replaced. I think they would have more loyalty from that simple act to helping customers even if you don’t get to charge for an hour of service ($198). If they had said when I checked it in “looks like your getting service because of Eyesight disabled with a check Engine and the RAB also disabled, lets just check that gas cap first”. If they had done that I would be back again for every service issue I need. New tires, fluid replacements etc. When I picked up the car they showed me the issue and how I could tell when the seal was not in the correct position. Why not do that when I dropped it off. Now I am hesitant to bring in the car for service as it seems they are more interested in charging a fee than building customer loyalty.

My wife and I had a very poor experience buying a car here, largely because of Finance Manager Dylan Duffy. We decided very quickly that we wanted to buy the car and only negotiated $100 off the asking price. After that, we met with Dylan Duffy to discuss financing. Even though we were the only customers in the store and it was near closing, it took over an hour for him to get us a rate. When he finally gave us the financing offer, we asked for a few minutes to compare it with our credit union. Dylan Duffy stepped out ... Read More

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Google - Mar 6, 2026

My wife and I had a very poor experience buying a car here, largely because of Finance Manager Dylan Duffy. We decided very quickly that we wanted to buy the car and only negotiated $100 off the asking price. After that, we met with Dylan Duffy to discuss financing. Even though we were the only customers in the store and it was near closing, it took over an hour for him to get us a rate. When he finally gave us the financing offer, we asked for a few minutes to compare it with our credit union. Dylan Duffy stepped out of his office, left the door open, and my wife and I could overhear him speaking negatively about us to our salesman, Alex Miroshnichenko. Alex did nothing to stop it, and the whole situation was extremely unprofessional. Our credit union offered us a better loan, so we chose to use them instead. After we told Dylan Duffy that, his attitude changed noticeably. He said, “If I had known you were going to go with your credit union, we could have saved so much time here.” That was inappropriate and made it seem like we were being blamed for asking him to do his job and provide a financing quote. To make matters worse, the $100 discount we negotiated was not included in the purchase agreement, so we were charged full price. We then had to schedule a meeting with a manager and make multiple phone calls just to get that corrected. Overall, this was a frustrating and unprofessional experience. We like the car, but the financing and closing process left us with a very negative impression of the dealership.

Brought my vehicle in for a misfire diagnostic on Tuesday 2/17 at 1pm. The service assistant (Alex Anderson) I was assigned to sent a singular text to me that afternoon of inconclusive results. I responded back confirming that my vehicle could be kept until 2/18 for diagnostic, then asked for more information on how the diagnostic was going. I received no response from the assistant. I then called several times both through the direct phone number provided and the phone number on the website. All times I was unable to get in contact with my assistant or anybody else working in the ... Read More

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Google - Feb 19, 2026

Brought my vehicle in for a misfire diagnostic on Tuesday 2/17 at 1pm. The service assistant (Alex Anderson) I was assigned to sent a singular text to me that afternoon of inconclusive results. I responded back confirming that my vehicle could be kept until 2/18 for diagnostic, then asked for more information on how the diagnostic was going. I received no response from the assistant. I then called several times both through the direct phone number provided and the phone number on the website. All times I was unable to get in contact with my assistant or anybody else working in the dealership despite all calls being during working hours. I was never given an update on my vehicle's status, or reached out to by anybody so I left a voicemail with the assistant asking for a call back. I got a single call back in the middle of the work day on 2/19, to which I stepped out as soon as possible and returned the call 30 minutes later. I got sent straight to voicemail once again. At this point I required a ride from a family member to get home from work because my car was MIA without any access to it or a status on it. I got a ride to the dealership in person, where I was then told my service assistant was unavailable in a meeting (during working hours?) And was told to return an hour later. I waited an hour and returned, to which I was then told by my assistant that my spark plug wires were old and needed replacement. They are not, they are less than a year old and in fine condition. I told him to read the report of my car's service history in my glove box, and he then disappeared AGAIN for another 10-15 minutes, only to return with an "oops" for that. Service and communication was nonexistent at this location, and my service assistant seemed like he was avoiding me anytime I tried to reach out to him both over the phone and in person. I will not be returning to this location. This was ridiculous and disgustingly unprofessional.

My wife and I accompanied my daughter to purchase a certified Subaru from their co-located Acura dealer. Financing was handled through the Subaru office in Bloomington and it was a nightmare. We had agreed we would self insure vs, a maintenance agreement, when we went into purchase the finance guy was so overbearing in his determination to sell add-ons, my daughter was in tears and we had to take a break for a moment before we completed the transaction - I was okay with walking away. $40+k for a car and my daughter is in tears. Contacted general manager as ... Read More

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Google - Feb 12, 2026

My wife and I accompanied my daughter to purchase a certified Subaru from their co-located Acura dealer. Financing was handled through the Subaru office in Bloomington and it was a nightmare. We had agreed we would self insure vs, a maintenance agreement, when we went into purchase the finance guy was so overbearing in his determination to sell add-ons, my daughter was in tears and we had to take a break for a moment before we completed the transaction - I was okay with walking away. $40+k for a car and my daughter is in tears. Contacted general manager as he was away at the time, he called back, I called back, and never heard from him again after leaving another message. Ny older daughter bought her Subaru with Walser, we had none of the pressure. Shame on you Luther for allowing such tactics.

Edit: it’s now been almost 6 months since I purchased this car from them, and still no title. I purchased a vehicle from them in October 2025. I still have not received the title. I have called multiple times and they have tried to pass me off, telling me it’s in the state’s hands. Something seems very off. Also, the 2024 outback has a known apple car play issue with phone calls dropping. No current fix being offered to owners.

If I could give zero stars I would. The financial advisor here is so rude and will speak poorly about you within earshot. Additionally, make sure your negotiated price is what is on the paperwork. They will "forget" to add if you don't advocate for yourself.

Bought a used car here. Really wanted to give this place a five star review. However I was told there would be a second key and there wasn't when it came time to pick up the car. However they agreed to make me a second one so I won't fault them for that. My main frustration is that the car clearly was not detailed when I got it. There was hair all over the car, dirt, some pieces of trash on the floor. I had to clean it myself. Without that it would be a five star review ... Read More

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Google - Jan 13, 2026

Bought a used car here. Really wanted to give this place a five star review. However I was told there would be a second key and there wasn't when it came time to pick up the car. However they agreed to make me a second one so I won't fault them for that. My main frustration is that the car clearly was not detailed when I got it. There was hair all over the car, dirt, some pieces of trash on the floor. I had to clean it myself. Without that it would be a five star review as the purchase and sales experience was great.

Poor service this week. Can not even talk with a service manager. What is going on?

Purchased a vehicle before Thanksgiving 2025 can’t say I was impressed by any means with this dealership. This was the 2nd Luther dealership I visited within that week, two separate locations. And the cars I test drove, none of them had been detailed on the inside despite what the sales department said. Nothing worse than test driving another car and it still has signs of spilled food, sticky residue that could be from a person or spilled drinks, also visible stains in the seats. The sales guy I talked with admitted the dealership location is bad about detailing. I asked ... Read More

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Google - Jan 12, 2026

Purchased a vehicle before Thanksgiving 2025 can’t say I was impressed by any means with this dealership. This was the 2nd Luther dealership I visited within that week, two separate locations. And the cars I test drove, none of them had been detailed on the inside despite what the sales department said. Nothing worse than test driving another car and it still has signs of spilled food, sticky residue that could be from a person or spilled drinks, also visible stains in the seats. The sales guy I talked with admitted the dealership location is bad about detailing. I asked this get done before I decided to purchase the car, and a vacuum was the only thing the dealership did when I picked up. I then looked at all the work that the dealership said they completed upon pre sale. New tires were allegedly put on which means typically you do an alignment. I also asked salesman if they did the alignment, he said they did. Didn’t think too much of it because seems like an easy one to complete. Today (45ish days later), I am sitting at another dealership getting an alignment. I know I avoid as many potholes in the road as possible and I’ve only put on about 1500 miles. Prior to bringing the money into the dealership I had asked the salesman to get me a statement showing my $500 hold fee, had been reimbursed, because I told him I had two checks that totaled the amount owed to take the vehicle that day. Between him and the final finance manager, they continued to try and change the narrative and state the $500 hold fee of the car was apart of the price. How many people walk out of this dealership and don’t get their holding fee back because of slimmy tactics the finance department pulls. Bought two cars in my life and both times I was treated the same way on the $500 holding fee. Edit: manager made efforts to resolve issue and we came to agreement, why I’m upgrading my star review. Thank you for the help

I’ve taken my car here since I purchased the vehicle nearly 10 years ago. They provided adequate service before but somewhat negligible in providing through diagnostics. I took it for service recently and they broke a component of my vehicle, which resulted in part of my vehicle from being functional. They refused to take responsibility for it, were dishonest about the cause and history of the issue, lied to me about service records, and blamed “wear and tear.” They then asked me to pay thousands of dollars to fix an issue they worsened. I highly advise you search for another ... Read More

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Google - Dec 18, 2025

I’ve taken my car here since I purchased the vehicle nearly 10 years ago. They provided adequate service before but somewhat negligible in providing through diagnostics. I took it for service recently and they broke a component of my vehicle, which resulted in part of my vehicle from being functional. They refused to take responsibility for it, were dishonest about the cause and history of the issue, lied to me about service records, and blamed “wear and tear.” They then asked me to pay thousands of dollars to fix an issue they worsened. I highly advise you search for another service center. This dealership will go to all lengths to avoid accountability, including lying to their customers. The can’t be trusted with your vehicle.

I just changed the oil in the Ford Edge you sold me and it was over filled by about 3 quarts. Engine damage may have occurred. I am extremely angry and upset knowing my engine may be compromised. Your service department is a joke. The 2.7 ecoboost takes 6 quarts, how do put in 9 and think that's okay, or are you counting on the engine blowing up so you can make more money. It feels like a you guys are running some sort of scam because you don't mistakenly put in 3 extra quarts of oil doing a change. I can't ... Read More

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Google - Dec 8, 2025

I just changed the oil in the Ford Edge you sold me and it was over filled by about 3 quarts. Engine damage may have occurred. I am extremely angry and upset knowing my engine may be compromised. Your service department is a joke. The 2.7 ecoboost takes 6 quarts, how do put in 9 and think that's okay, or are you counting on the engine blowing up so you can make more money. It feels like a you guys are running some sort of scam because you don't mistakenly put in 3 extra quarts of oil doing a change. I can't express how furious I am finding myself in this situation.

Had my Subaru in on Nov 21 for regular service. A week later I was removing one of my wheels to investigate a worn out bearing. Immediately noticed that the lug nuts were EXTREMELY over torqued. Even with a breaker bar four of them were a struggle to remove, and the fifth one simply snapped. They were easily over 150lbs. Spec is like 88. Called the dealership to explain the issue, the service manager Tyler explained to me that this is “normal wear” for a lug stud and quoted me nearly $200 at my expense to replace it. Service techs here need to ... Read More

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Google - Nov 28, 2025

Had my Subaru in on Nov 21 for regular service. A week later I was removing one of my wheels to investigate a worn out bearing. Immediately noticed that the lug nuts were EXTREMELY over torqued. Even with a breaker bar four of them were a struggle to remove, and the fifth one simply snapped. They were easily over 150lbs. Spec is like 88. Called the dealership to explain the issue, the service manager Tyler explained to me that this is “normal wear” for a lug stud and quoted me nearly $200 at my expense to replace it. Service techs here need to not cut corners and torque properly, and service managers need to stand behind their work and own up to issues their garage cause. Very fortunate this happened in my garage and not on the side of the road. EDIT: I’m adding an extra comment here because I see that not two weeks ago another customer reported a similar issue with their snapped studs. THIS IS A PATTERN! Do not let these guys touch your wheels.

Went in for a tire rotation and top off the air in my tires, oil change, cabin air filter And car wash They Subaru advisor message me that the work is completed, I ask the tires got rotated and evenly filled up with air, answering yes So I drive my vehicle, not that the air level is exactly as it was when I brought it in, so I inspected the tire , the tires were never rotated I paid for the service, but it was never done I stop at Burnsville location to avoid driving back into traffic, they cannot help ... Read More

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Google - Nov 24, 2025

Went in for a tire rotation and top off the air in my tires, oil change, cabin air filter And car wash They Subaru advisor message me that the work is completed, I ask the tires got rotated and evenly filled up with air, answering yes So I drive my vehicle, not that the air level is exactly as it was when I brought it in, so I inspected the tire , the tires were never rotated I paid for the service, but it was never done I stop at Burnsville location to avoid driving back into traffic, they cannot help with the rotation because the Bloomington shop already updated the charge through the Subaru prepaid premium service program which I paid for when starting the lease I just wish they would be completing what they say they are doing Crap business practice

Criminally Negligent and Shamelessly Dishonest I brought my Subaru in for a routine oil change and wheel rotation, basic maintenance I've done consistently for years without issue. When I got it back, THREE wheel studs on the front passenger side were snapped clean off, along with one on the driver’s side. Let that sink in: I gave them a fully functional car, and they returned it with critical safety components broken. When I confronted the manager, his response was laughably irresponsible: “normal wear and tear.” Really? Four broken studs during a simple rotation are “normal”? Not only did ... Read More

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Google - Oct 29, 2025

Criminally Negligent and Shamelessly Dishonest I brought my Subaru in for a routine oil change and wheel rotation, basic maintenance I've done consistently for years without issue. When I got it back, THREE wheel studs on the front passenger side were snapped clean off, along with one on the driver’s side. Let that sink in: I gave them a fully functional car, and they returned it with critical safety components broken. When I confronted the manager, his response was laughably irresponsible: “normal wear and tear.” Really? Four broken studs during a simple rotation are “normal”? Not only did they refuse to take accountability, but they also tried to pin the blame on me, despite my spotless maintenance record. Then came the insult to injury: they quoted me $600 for one side and $300 for the other to fix the damage THEY caused. I got quotes from other reputable shops averaging $200 total. So not only did they break my car, but they also tried to scam me into paying FOUR TIMES the fair market rate. This is not just bad service; this is predatory behavior. They break parts, deny responsibility, and corner customers into paying outrageous fees or risk driving a dangerously compromised vehicle. The fact that my wheel could still technically be held by two remaining studs shows they knew exactly what they were doing: just enough damage to make it unsafe, but not enough to make it undrivable. I was forced to choose between paying $800 for their mistake or risking my life and others on the road. That’s not just unethical, it’s criminal. If I had the resources, I’d sue them without hesitation. Avoid this dealership like your life depends on it, because it just might.

We have always recommended this dealership to our friends and have purchased most of our vehicles here. Just two months ago, my friend and I each bought brand-new SUVs. However, one of the vehicles came with winter mats while the other did not. When we brought this to the sales agent’s attention, he promised to resolve it right away. Despite several follow-ups and even a trip my husband made based on the agent's assurance that the mats were ready, he was told upon arrival that they were still not available. Out of frustration, my family suggested we just ... Read More

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Google - Oct 19, 2025

We have always recommended this dealership to our friends and have purchased most of our vehicles here. Just two months ago, my friend and I each bought brand-new SUVs. However, one of the vehicles came with winter mats while the other did not. When we brought this to the sales agent’s attention, he promised to resolve it right away. Despite several follow-ups and even a trip my husband made based on the agent's assurance that the mats were ready, he was told upon arrival that they were still not available. Out of frustration, my family suggested we just buy the mats from somewhere else. However, those wouldn't be the same as the original manufacturer mats that are supposed to come with the vehicle. I believe every new car should include its original mats, and at this point, I’m concerned that mine may have been given to someone else. This entire experience has been disappointing, and I no longer feel confident recommending this dealership or purchasing from them again.

I had my outback serviced , which included changing windshield wipers. After I’d used the wipers i saw that the driver’s side wasn’t getting clean. I called the service dept, they said bring it in and we can deal with it on the spot. I took it in and was told there’d be a “substantial “ wait. I left, not having time. Terrible: screwing up a wiper installation and then not addressing it.

Brought car in a few weeks to get service. Got it back with a dirty steering wheel and shift knob. I get your hands get dirty when servicing a car, but at least clean the dirt and grime when done.

Do not buy a used car here. I purchased a used 2018 forrester in the summer of 2024, first day I bring the car home the a/c is not functioning. This was surprising as they assured me the used Subarus were fixed up and pass their inspections prior to sale, clearly this is not true or the technicians are not well trained. So I bring it back and had to replace the condenser and compressor due to internal corrosion which was covered under warranty. This summer comes about and as soon as temperatures get higher my a/c is back to ... Read More

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Google - Aug 23, 2025

Do not buy a used car here. I purchased a used 2018 forrester in the summer of 2024, first day I bring the car home the a/c is not functioning. This was surprising as they assured me the used Subarus were fixed up and pass their inspections prior to sale, clearly this is not true or the technicians are not well trained. So I bring it back and had to replace the condenser and compressor due to internal corrosion which was covered under warranty. This summer comes about and as soon as temperatures get higher my a/c is back to warm air. So I bring it in and there’s a leak in the evaporator, $1900 to replace. I bring up last summer needing to fix internal corrosion and if this slow leak had my a/c broken again by the start of this summer already could they have been related or if this issue was missed last year since clearly their technicians miss issues frequently in their inspections. No budging whatsoever and treated like it was a stupid question as obviously it’s not covered under warranty but my concerns are with them conveniently missing the leak in their inspection of my a/c while it was under warranty and now charging me $1900 for a repair. All in all I would not recommend buying a used car or getting service at this location, no trust in their processes and poor customer service.

I'm stunned at the treatment my wife received here this morning. She brought the car she was interested in to a pre-purchase inspection at an independent mechanic. They told her that the tires were basically bare and would need to be replaced ASAP... Red flag - because why wasn't that already caught or at least mentioned, right? When she brought it back to the dealer and asked them to replace the tires or lower the price, they wouldn't do either. Cars are sold as is, and (paraphrasing) "checking the tires isn't part of our inspection ... Read More

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Google - Aug 13, 2025

I'm stunned at the treatment my wife received here this morning. She brought the car she was interested in to a pre-purchase inspection at an independent mechanic. They told her that the tires were basically bare and would need to be replaced ASAP... Red flag - because why wasn't that already caught or at least mentioned, right? When she brought it back to the dealer and asked them to replace the tires or lower the price, they wouldn't do either. Cars are sold as is, and (paraphrasing) "checking the tires isn't part of our inspection process." What an absolutely ridiculous thing to say. How is checking the tires not standard procedure? Then they tried to sell her another similar car instead. She asked if that one would have an inspection done. "Yes, we'll do that right now!" Then they came back 10 minutes later. How can you do an inspection in 10 minutes? (And after reading other bad reviews here, apparently they outsource their inspections, so I doubt they even did an inspection on-site at all in those 10 minutes.) Obviously she walked out after that. Extremely bad vibes all around. Go to Morrie's Brooklyn Park Subaru instead! I got a used car there recently and the experience was like night and day. I trust them a lot more than these shady people at Bloomington. It's worth driving to Brooklyn Park for the kind of service I received.

never been here. but i did just buy a Subaru that had regular maintenance twice a year here for the past 7 years. the oil plug is nearly rounded off, the underbody was never washed nor coated so plenty of rust at 75k miles, and the cvt fluid has never been changed. only the bare minimum maintenance. the previous owner was a millionaire. I'd figure if the dealership implored the owner do some of the other essential maintenance, they would have agreed. with the regular maintenance this dealership supplied, this vehicle never would have seen 150k miles.

This is more for the Service Department: At a previous appointment we asked them to look into a squealing noise that didn't seem to be related to the brakes. They assured us it was, so we had the brakes replaced. Didn't fix the noise. Scheduled an appointment to have it looked at again and to fix the TPMS warning light. Told us the noise was related to rust buildup and they temporarily fixed it, but that it would eventually come back. This was of course at the end of day and the noise was noticeably still there before ... Read More

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Google - Aug 1, 2025

This is more for the Service Department: At a previous appointment we asked them to look into a squealing noise that didn't seem to be related to the brakes. They assured us it was, so we had the brakes replaced. Didn't fix the noise. Scheduled an appointment to have it looked at again and to fix the TPMS warning light. Told us the noise was related to rust buildup and they temporarily fixed it, but that it would eventually come back. This was of course at the end of day and the noise was noticeably still there before even leaving the parking lot. Less than a month later the TPMS light is back again. So we ended up paying $600+ for nothing to change. They sent an email saying they would follow up with an option to leave a review about this particular service visit. Almost two months later and no email, so I'm leaving one here. Would not recommend.

Beware. This site outsources their inspections. I highly recommend getting an independent inspection prior to purchasing. I ended up with a lemon. I came here because of the Luther name. I won’t return. Creds to their service department though. They were very honest and upfront with me.

Extremely inefficient closing process, post sales process poor, took 2 months to get plates (they were sitting at the dealership for 1 month). They had the car I wanted at the dealership. Purchased from Walser Subaru 2 months prior to this purchase and had a great experience.

I have an 14 year old subaru and have life time oil change. I do have a very small oil leak. I had my oil changed drove it for two weeks and parked it (little oil on driveway) I'm trying to sell it let him know in just had the oil changed and when he to a look hardly any oil and this was not the first time this has happened very unhappy. Needless to say I did buy my 8th subaru but not from there.

Called in am to check if vehicle was available. They said they would let me know if it did not sell, called me and assured it would be there for me knowing I had a 3 hour drive. Drove 3 hours for a vehicle that was sold 20 minutes before I got there with the verbal I was to have first chance. I was told because of no deposit my appointment didnt matter at that point. I was never asked if I wanted to place a deposit.

They will try to nickel and dime you. They won’t even refill your basic fluids complementarily like normal service centers and will try to up charge you for services that are not needed. I have been to other Subaru centers across the country and trust them with my vehicle, but not here. I highly recommend going to other subaru service centers in the area. Me and my partner have had very nice and friendly technicians here and that have gone out of their way to assist us with known problems with our year’s models. However, they were later ... Read More

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Google - Jun 22, 2025

They will try to nickel and dime you. They won’t even refill your basic fluids complementarily like normal service centers and will try to up charge you for services that are not needed. I have been to other Subaru centers across the country and trust them with my vehicle, but not here. I highly recommend going to other subaru service centers in the area. Me and my partner have had very nice and friendly technicians here and that have gone out of their way to assist us with known problems with our year’s models. However, they were later punished for going over the top and providing top quality custom service for known manufacturing issues. Do better Bloomington. Your reviews are clearly padded

I bought a used Subaru from them. My sales rep, Bill, was kind and helpful. He informed me that the dealership is a non-negotiating dealership. Not sure if this is true or not, but the price felt fair. Kyle was my finance person.I would not recommend working with him. My situation involved an out of state registration/titling. I spoke to two people before working with Kyle. Both told me the titling/registration out of state would be no problem. Kyle had a different take. These differing opinions immediately made me feel taken advantage of and suspicious. I think ... Read More

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Google - Jun 1, 2025

I bought a used Subaru from them. My sales rep, Bill, was kind and helpful. He informed me that the dealership is a non-negotiating dealership. Not sure if this is true or not, but the price felt fair. Kyle was my finance person.I would not recommend working with him. My situation involved an out of state registration/titling. I spoke to two people before working with Kyle. Both told me the titling/registration out of state would be no problem. Kyle had a different take. These differing opinions immediately made me feel taken advantage of and suspicious. I think if Kyle had approached me differently, and acknowledged this, I would have trusted him more. Kyle also set me up with a 9.9% loan. Which is unhinged. Aftee telling him I was feeling insecure about the process, and that he was being rude-- we kind of had a fresh start. I am VERY glad I insisted on pursuing my pre-approved loan, as it had 50% less interest rate. At first he refused. It was bizarre; I was calling Bank of America in Kyle's office and walking him through how to use my pre-approved loan? After a couple rounds of this, he typed some things in his computer and whaddya know... He was able to match my pre-approval interest rate. Overall i felt the process lacked transparency. All other customers were sitting at a desk with their finance person, with a computer. I was sitting at a table, and Kyle left me for five minutes at a time to walk to his office and do whatever calculations/who-knows-what he needed to do. This is not trust building sales behavior. He must know that? By the time the deal was done we had both turned into brats who just wanted out of there. Kyle telling me "This is one of the longer deals I've ever worked on" and that he "won't forget it". Sarcasm. Dismissive handshake. Bye bye now. I left pretty shaken up and soured on the whole ordeal. Tdlr: fair price, finance guy Kyle was awful.

I am appalled with the quality of service I received from the Subaru service department. FIrst of all, the car was sold to us with an non-functioning touchscreen. How can such an obvious problem be ignored? Plus, the malfunctioning touchscreen drained a new battery in a matter of 48 hours. Now, not much more than one month since purchasing the car, (but after the short-term warranty has expired), the car has had two significant failures. First, a leak in a vacuum system caused the check engine light and navigation system lights to come on, with the diagnostic tool indicating a lean ... Read More

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Google - May 30, 2025

I am appalled with the quality of service I received from the Subaru service department. FIrst of all, the car was sold to us with an non-functioning touchscreen. How can such an obvious problem be ignored? Plus, the malfunctioning touchscreen drained a new battery in a matter of 48 hours. Now, not much more than one month since purchasing the car, (but after the short-term warranty has expired), the car has had two significant failures. First, a leak in a vacuum system caused the check engine light and navigation system lights to come on, with the diagnostic tool indicating a lean fuel mixture. Second, the repair shop that is working on the vacuum problem also found oil in the antifreeze, requiering another expensive repair. Overall, I fault the service from Luther Bloomington Subaru to be extremely negligent.

The customer service was kind and informed, and they are knowledgeable about the cars. I was able to finish the paperwork and keep in contact after about contract fixes and addendum. I highly recommend getting your own loan pre-approved prior to purchasing if you see a car you like. Or refinance after. I got a high rate and monthly payment. I wasn't provided any options and ended up refinancing with a different company at 5.8% - compare that to what Luther provided me with over 8% (excellent credit score for context). Same loan term, by the way. Obviously I'm taking ... Read More

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Google - May 28, 2025

The customer service was kind and informed, and they are knowledgeable about the cars. I was able to finish the paperwork and keep in contact after about contract fixes and addendum. I highly recommend getting your own loan pre-approved prior to purchasing if you see a car you like. Or refinance after. I got a high rate and monthly payment. I wasn't provided any options and ended up refinancing with a different company at 5.8% - compare that to what Luther provided me with over 8% (excellent credit score for context). Same loan term, by the way. Obviously I'm taking the lower interest rate. I also was provided a high rate for the Extended Warrenty, ended up saving another $1400 after pressuring them that another dealer had a lower price. I wish I was provided better financing options on the spot, but you can always do your shopping for loans elsewhere.

We purchased a 2018 Ford Explorer Platinum from them in the later part of Jan 2025. After telling us the car was in perf condition with a couple things fixed. After we had the car for a bit, we discovered the cars turbos were shot. We were told they do not rebuild the turbos and would replace them under their warranty. We were under the mislead impression by the used car manager, after we got the car back that turbos were from a junk yard. Car still smelled of oil and to contact company they used, to do the work, because warranty ... Read More

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Google - May 16, 2025

We purchased a 2018 Ford Explorer Platinum from them in the later part of Jan 2025. After telling us the car was in perf condition with a couple things fixed. After we had the car for a bit, we discovered the cars turbos were shot. We were told they do not rebuild the turbos and would replace them under their warranty. We were under the mislead impression by the used car manager, after we got the car back that turbos were from a junk yard. Car still smelled of oil and to contact company they used, to do the work, because warranty was under them, THEY do the replacement, but I would have to pay for the labor, so what warranty? And they would again only put junkyard turbos in again. So I decided to to take the $1,000 they offered me after many hours of discussions about this used parts replacement. Then brought to the local Ford dealer, turbos were tested and yes both were were bad! It cost me $5,400.00 before the $1,000 refund, so $4,500 total out of pocket. Bloomington Subaru had such a big heart!!. Now at least I have a 2 year unlimited mileage warranty on all parts and labor from Ford. This company is not to be trusted. the General manager told me company's do, in most cases use used parts even if you have the warranty from company's that you buy their warranty, that they use used parts. NOT true, I contacted the top 3 warranty they told me parts are not used. I would NEVER EVER set foot in the Luther Subaru again, so many untruths from the used car manager.GOOD LUCK hearing good from this dealership.. Remember to get EVERYTHING in writing!

Jared wouldn’t run our credit without proof of insurance. We didn’t want to take out a policy until our approval came through. But they stalled and didn’t run it. Went to another dealership that didn’t require us to have insurance to run our stuff for financing on a car we don’t own. We have a new 2025 Outback from Brooklyn park Subaru. If you value your time and effort and want it matched don’t go here.

Do NEVER buy a car from this dealership. They will cheat you and try to sell you unnecessary warranty. If you don't abide, they'll keep you in the dealership for five hours before you agree. The lack of professionalism of their sales people is just incredible. Rude, impolite, really aggressive (to the point where you feel like punching them in the face) is out of this world. And don't even get me started to their after sale service. I was calling for an oil change for 4 weeks. Nobody ever answer my calls. This is not a dealership, ... Read More

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Google - Apr 22, 2025

Do NEVER buy a car from this dealership. They will cheat you and try to sell you unnecessary warranty. If you don't abide, they'll keep you in the dealership for five hours before you agree. The lack of professionalism of their sales people is just incredible. Rude, impolite, really aggressive (to the point where you feel like punching them in the face) is out of this world. And don't even get me started to their after sale service. I was calling for an oil change for 4 weeks. Nobody ever answer my calls. This is not a dealership, these are a bunch of scammers trying to rob you. Believe me!

IF I COULD GIVE ZERO STARS I WOULD. My Dad came here on the 26th to check out a car. The car was meant for my mom and he came with a friend to check it out first. He also put down a deposit to hold the car. Today, the 28th, I came with my parents. My mom took a look at the car and we knew it was rusting around various places. The sales person we were supposed to talk to was Jared Oxborough. We were told he would be waiting for us but didn't meet him until 30 ... Read More

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Google - Mar 29, 2025

IF I COULD GIVE ZERO STARS I WOULD. My Dad came here on the 26th to check out a car. The car was meant for my mom and he came with a friend to check it out first. He also put down a deposit to hold the car. Today, the 28th, I came with my parents. My mom took a look at the car and we knew it was rusting around various places. The sales person we were supposed to talk to was Jared Oxborough. We were told he would be waiting for us but didn't meet him until 30 minutes later. When we got the time to chat with him after he came to meet us, we told him the car had rust and he literally told us it was rail dusts not rust and can be easily buffed out. I then told him the car was for my mom and my dad came the other day without her. Upon seeing the car and the various rusted parts she disliked it so we're probably changing our mind. The moment I said those words he frowned at us and suddenly his tone of voice changed and asked, "Why? Do you know I held it for two days? I had many people inquiring about it! Do you know how frustrating this is? Why would I hold it if you're not going to buy it?!" I apologized multiple times and said I understand but it simply wasn't to our expectations for a 2017 and he asked us what we expected of a used 2017 car. He then said he'll be back since he needs to talk with someone. Didn't bother to mention our refund regarding the deposit or anything. He just disappeared after that and went to help someone else. He brought the other customer into his cube and left us in the lobby to which he would constantly glance over at us. He would also constantly walk back and forth in front of us but not speak or look at us. As a first time customer, that was a rude first impression, never had I encounter such a rude salesperson. I got fed up with his childish attitude - my 4 year old daughter acts like this - so I left to the front desk and talked to the Lady up at the front about the issue. Honestly, the manager was such a fresh breath of air. I forgot his name, but he was so understanding, even said that the "rail dusts" were indeed rusts, and said it's okay if we didn't want the car he'll just give us our refund back. All in all, I will not be coming here again and won't be recommending any of my friends/families to come here, but if you do stay clear of certain people.

Horrible customer service over the phone

I was considering buying a vehicle from the dealership and was in email communications with a couple of sales people there. They tried to pressure and push me into buying a vehicle, and commit to buying it before I even got down to the dealership. Therefore, I decided not to even give this dealership a chance due to the fact that they tried to pressure me into committing to a sale before I even saw the car. I went with a different dealership and ended up getting a better deal without being pressured into it.

Please read my entire experience below. If I could give negative stars I would. Please do not spend time or money at this place.

That night was a test drive of a suv. The car sales person in my pov was dressed for a soccer game not for sales. Was not trained well, didn't know of specials or deals. I found it to be an impact on my choice of where to do business. I'll keep it to services. Morrie's is better go see Mary at Morrie's Subaru