Customer Testimonials
Cs was very knowledgeable and attentive.
I’m traveling across the country and needed work on my Subaru. Tom B. In the service department was amazing and took care of my car. He was very professional, friendly and thorough. I highly recommend Bloomington Subaru. The complimentary car wash, snacks, coffee and sweet lounge were just the cherry on top!
Jordan was so helpful with trading in my 2006 Subaru Outback for a 2021 Crosstrek. I had never been through the car buying process before, so it was very overwhelming for me, but he walked me through every step of the way which made things so much easier. I didn’t feel rushed into a decision which was something I was worried about.
They taught us alot when our car didn't start
Bought a car. Excellent experience. Very accommodating.
I have a 2019 Subaru Outback Touring and had no end of trouble with the battery going dead if the car sat for 4-5 days. Three dealers had tried to find the problem unsuccessfully. Between Subaru’s Customer Advocacy Group and Bloomington Subaru, the problem was diagnosed and the problem appears to be fixed. A defective DCM unit was using too much power when the car was idle draining the battery. Alex Anderson, the service representative at Bloomington Subaru, made the process easy, keep me posted and came up with a very fair result on the cost. In Alex’s case ...
It all worked out, Scott Putnam was great and was very good with follow up calls.
I am completely new to Subarus. I was in the market for a used, 3rd row vehicle and found the Subaru Ascent Limited. I was very pleased with the safety rating and space for my growing family! I got in contact with Bloomington Subaru for more info on the Ascent I found online. I got a response in less than 10 minutes from Henry. He was wonderful in getting me info on the car and scheduling a time for a test drive. I went out to look at the vehicle and take it for a test drive. Henry explained everything very ...
Michelle is an excellent saleswoman and the dealer as a whole is extremely flexible and willing to work with the customer. Would highly recommend Michelle and this dealer in general for any Subaru purchases in the future. They don’t mark up vehicles, which is a huge benefit!
I'm new to the Subaru family, and new to the state, so I didn't know what to expect on my first trip to the service department. I was blown away at how professional they are. There was someone waiting to meet me when I pulled up and stayed with me until I was back out the door. I've simply never seen a better service department anywhere. Since my first visit two months ago, I've worked closely with Michael Dao as I've had to take my vehicle back in to get some extensive work done. Michael ...
I was blown away by the service and professionalism of everyone who helped me on Friday, July 21 and Tuesday, July 25, 2023. However, I only have two names: Michael Dao & Aiden Pixley were absolutely 💯% GREAT but every single person I came in contact with was also very professional and courteous. Thank you for your wonderful dealership!
Service crew always above and beyond! I love having my car serviced here! The best care!
What can I say about this dealership that people haven’t already stated… amazing service! I send all my friends and family to this particular store and to one salesman, Brendan Krogstad. He has gone above and beyond to help my friends and family. He gets back to us in a timely manner, makes people smile, and is so helpful to everyone I send to him. I couldn’t be more impressed with him! If you need a car, please reach out to him! And the dealership, top notch! And I am very familiar with car dealerships and sales people. ...
Jordan our sales associate did a superb job getting us into our Subaru Ascent the very same day we came in. The process was comfortable from start to finish. The crew there deserves a huge thank you!!! Thanks again Jordan Scott & Cindy Schram
My service advisor SkyLynn and technician Andrew both consistently kill it when it comes to servicing my Subaru, thank y’all for what your help!
I had a lovely experience working with Henry to purchase a used car at Luther Bloomington Acura/Subaru. He treated me well, kept me updated through the process, and was an overall pleasure to work with! I’ve purchased eleven cars across four states over the last decade, and this was by far the best experience I’ve had.
Staff at Bloomington Subaru were friendly, kind, helpful and understood my needs! Thank you all for your help!
Worked with Brendan K. and was so happy with the customer service he and the dealership provided! Trustworthy and knowledgeable.
We bought a new 2023 Forester from Luther Bloomington Subaru. Jordan Theurer was great to deal with throughout the entire process; he was honest and straightforward, which made it the best car buying experience we have ever been involved with. We would highly recommend Jordan and his team at Bloomington Subaru to anyone looking for a great buying experience and fair price on a new car.
We bought a new 2023 Forester from Luther Bloomington Subaru. Jordan Theurer was great to deal with throughout the entire process; he was honest and straightforward, which made it the best car buying experience we have ever been involved with. We would highly recommend Jordan and his team at Bloomington Subaru to anyone looking for a great buying experience and fair price on a new car.
I had a really easy time picking out a new car, and Jordan Theurer was awesome at answering my questions and getting a plan for my new vehicle purchase.
Top notch customer service at Luther Subaru. Michelle our sales person, treated us like family. Very happy with the experience and would definitely recommend!
We have been doing business with Bloomington Subaru since 2016 and we have always been treated like family. From the service advisors to the General Manager all experiences have been “Golden!” The General Manager of the dealership called me today and thanked me for doing business with them. Joe Weil in sales was a delight to work with and Nate Black in finance get special kudos for his friendliness and professionalism at his job! An excellent job done by all! This dealership is exceptional!
Love this dealership very friendly and they don’t make you feel pressured. Next vehicle is definitely coming from here
Everyone i worked with was very helpful! Very knowledgeable and to the point. Helped me get into my dream car in less than 24 hours!
I had a wonderful easy experience. Ryuji had my car ready for a test drive when I arrived. This was the easiest car buying experience I’ve had.
Love my new car Excellent customer service
Everyone was super nice and ready to help with our purchase. Couldn't find a nicer place to visit and buy a car.
Brendan and Nate were fantastic! Made buying a car easy, no pressure and great communication.
We’ve purchased two Certified used Crosstreks at great prices from Bloomington Subaru this year and both experiences were excellent. Very friendly and helpful staff who take wonderful care of repeat customers. Highly recommend!
Excellent car buying experience!
Great service! The staff were friendly and got me what I wanted.
We had a great time with our salesman Brendan. He answered our many questions. We did not feel rushed. Kyle who explained our options with financing did a wonderful job so we understood our choices. The sales manager checked in with us as well. We had a fun experience buying our new Subaru Forester.
Great cars, great service,great purchase experience! That’s why I have business here for over thirty years.
My husband brought my 2008 Impreza in for a recall and A/C diag on 5/16. The technician found a lot of work that needed to be done, which given an older vehicle, I can understand even though it only has 141k miles on it. We've tried maintaining the vehicle as best as we could. It's a bummer but the time has come and now we're wondering, do we get another vehicle or do we slowly put money into it? One thing I wanted to point out is the video on the multi-point inspection that Derek B did. That ...
Allen was very helpful. Was buying a car for my daughter and Allen made sure to talk with her and answering her questions.
Scott Putnam was thoroughly awesome in setting us up with a great deal. He made the process simple and smooth. He’s an asset to the Luther team!
Overall the Subaru dealership is one of the better dealerships in the city, however... I'm editing my review as the sales manager, Noah, have me a call to work with me in answering questions and getting me the assistance that I needed. I've not really received callbacks from other locations after leaving reviews, but Bloomington helped work with me. The sales staff have been helpful every time I've called.
This was my first time ever buying a car, and Christopher Goetz was my salesman. He was delightful! Initially, I came in thinking I’d like an SUV but after driving a few, it didn’t feel right. He encouraged me to look at the Impreza and I very quickly fell in love with it. I had no idea I could afford or even find a newer car with such little mileage. This was a huge upgrade and I’m so glad I had Christopher’s help to find what was perfect for me. Excellent experience all around!
Every customer has their own preferences on how to approach their purchase. Joe and the team helped us get the answers we were looking for quickly and without leading us in any unnecessary directions. He understood our aims and made our experience as comfortable as possible. Couldn’t be happier with where we landed. Thanks!
From start to finish Bloomington Subaru was excellent to work with. They gave me a fair price and kept to it all the way through. They did not pressure me to purchase the additional programs but respectfully offered them. They (especially out sales person Brett) were thorough in making sure were understood everything about our new vehicle. We were very impressed by their customer service.
Just got a new car here, and my experience was great! Jordan was amazing throughout the whole experience! He was helpful, easy going, and always responded right away to my texts or emails when I had any questions! I also really appreciated him contacting me right away whenever he had any important details for me. Nate in finance was also great! Explained everything well, and wasn’t pushy about anything, so it made the whole thing just a comfortable and pleasant experience!
Everyone was very knowledgeable about the brand new models and what had changed between this model year and last. I had been to other dealerships and I knew more than the salespeople about the model they were selling so this was refreshing. Lilly was very friendly and helpful throughout the process, and I never felt pressured to do anything. On pickup day, they gave a great run through of the car and all of the features so you leave the lot confident on the road with your new 3,300# machine.
Bloomington Subaru treated us excellently. Jordan Theurer greated us at the door and asked us how he could help us. He answered every question we had and if he wasn't sure he found out the answer. We were not pressured at all. We must have received 5 phone calls from Jordan keeping in touch with us as to the status of our Forester. He also called us the minute he saw the vehicle was in as well as a follow up call. Jordan also showed and demonstrated to us the various safety features and even paired our phones. Jordan treated ...
staff was so supportive and made sure I got a great car! they were very accommodating and responsive
Thank you Brett and Seth for your kind, thoughtful, and thorough service as we decided upon the purchase of the Ascent and the trading in of the Outback. Thank you for working with us so well, having all the requests completed for our trip to Minneapolis. Brett, we know that everything being ready just didn’t happen by itself. That took much behind the scenes work on your part and Jan and I appreciate that very much. Seth and Brett, thank you for helping us get payments down to something we can handle by working through with us all the ...
I was helped by Ilenna at Bloomington Subaru, and she was awesome. She was extremely patient, kind, and supportive in helping me buy a car. I would give her 6 stars if I could!
Lilly was great!! Very happy with everything! No one was pushy and made it a nice experience for our first Subaru purchase!
Henry was a great help - very attentive and professional! An efficient process without high pressure tactics.
Hi, Mr. Krogstad was very helpful with his product knowledge and keeping me up date on monthly basis until my Subaru Iegacy arived.
My salesman was very helpful in showing me what cars were available in my price range and how well they'd fit my needs.
Jordan Theurer was the best salesperson If you need a vehicle he is the person to request.
The team found us the car we wanted at the right price!
Everything went very smoothly and the customer service was awesome
Joe Weil has been great to work with. Lucky number 3 with him and I’ll keep coming back!
Everything was great.
Had an incredible experience at Bloomington Subaru! I had an important event and needed to be on the road quickly. John Larson took care of me by greatly reducing my wait time. Although the mistake was on me for not realizing service times, John still worked with me! Very grateful for this service and made me happy to be a Subaru owner. Thank you for the quality service, John!
We met with Devon for a service appointment and he is the reason this review is getting 5 stars. People can be annoying, including me. I came in and he met our energy with a smile. Thanks for a wonderful experience, we’ll be back. All thanks to Devon.
Great experience. Enjoyed working with Mike Zickermann.
I had an amazing experience. I went in wanting a vehicle I saw online, but unfortunately, that one was already sold. Dmitry helped me find a vehicle I really love and was very professional and kind. He was able to find something for me that hit all my needs. Seth helped me tremendously with financing said vehicle. Seth went above and beyond to help. This is a wonderful place with really lovely people and excellent vehicles. If you're looking for a new or used vehicle (especially Subaru), I highly suggest you go here.
Wonderful experience buying a pre-owned Subaru. Great customer service, no high pressure sales tactics and they went above and beyond to help us when an unexpected issue came up with our trade in vehicle. Would recommend this dealership to anyone who doesn’t like dealerships. We’ll definitely be back
My sales associate was perfect. Listened!!! Did not contradict and treated me with total respect.
Stephen P. is great, informative, and kind. Would recommend him to anyone!
I own a 1998 Subaru Legacy Outback with 268,000 miles. Having just moved from Tampa to MN I asked Bloomington Subaru to inspect my wagon. They identified the need to replace the front struts and right tie rod, while at it I added replacing the rear struts & replacing the water pump and a small repair on the upper brake light. Very happy with the service and "on top of it" representative Patrick Podewils who kept me informed of both status and the hunt for original parts.
Lilly Zettel and Kyle Nenovich were knowledgeable and helpful throughout the entire purchase process. I would highly recommend buying from them and the Bloomington Subaru location.
Steve was exceptionally helpful to me, and kind to my mother. I appreciate his work! Bang Do
We had a great experience with everyone we encountered. We specifically worked with Nick and Dylan they were amazing employees. Thanks for helping us come home with a brand new car!
Buying a new car can be intimidating - buying a new electric car (the Subaru Solterra) that is new to even the seller is beyond intimidating. Everyone we worked with at Bloomington Subaru put our minds at ease (mostly - EVs are still new and everyone is still trying to figure them out) and helped us through the process of how to work the car and things we'd need to think about for charging. They were all so genuinely nice and were excited to share in the new experience of owning an EV. Bloomington Subaru was great and we'...
Friendly and helpful in answering all questions. No pressure to buy. Pleasant environment to buy.
Friendly, flexible, helpful, informative. Overall, a pleasant car buying experience.
I'm not going to fill this part in and requiring me to do so seems kind of rude.
Working with Bloomington Subaru was one of my best experiences I’ve had at a car dealership. Mike B. worked so hard to help me find the exact car I was looking for. I’m not a fan of car dealers to begin with because half the time they don’t treat women the best, but here I felt so welcomed and treated as an “equal” per say. Would 100% come back to Bloomington to purchase another vehicle.
Everyone was friendly, accommodating & helpful.
Great attention. Solving problem people.
Very good customer service. Followed through with requests and had everything ready as promised. One of my best car buying experiences.
I had Jolen help me get my dream car! As well as Seth who work with the finance team there. They made everything so smooth for me in getting my dream car. Over all my experience here was great! I Would recommend coming here fore sure!
Mike did an excellent job of answering all our questions.
Outstanding service and experience Working with Mike Bakeman Also Nate Black Highly Recommend them
10/10 best vehicle buying experience. Would recommend, and or do again. They go over everything multiple times and are always there if you have any questions. I’m now a loyal Subaru customer for the rest of my life.
Fabulous! Took the time to answer all questions.